Refund policy

Return and Refund Policy for Resilient Apparel

At Resilient Apparel, we strive for your satisfaction with every purchase. If for any reason you are not completely happy with your order, please read the following return and refund guidelines:

1. Eligibility for Returns:

• Items must be returned within 30 days of delivery.
• Items should be unused, in their original condition, and include all original packaging.
• Customized or final sale items are not eligible for returns.

2. Return Process:

• To initiate a return, contact us at [your contact email] with your order details.
• We will coordinate with you and our supplier to facilitate the return process.

3. Refunds:

• Once we and our supplier receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed and applied to your original payment method within 5-10 business days.

4. Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect item).
• Original shipping charges are non-refundable.

5. Exchanges:

• We can process exchanges for items that are defective or damaged. If you need to exchange an item, please contact us and we will coordinate with our supplier to handle your request.

6. Damaged or Incorrect Items:

• If your order arrives damaged or you receive the wrong product, please reach out to us within 7 days of receiving the item. Include photos of the damage or issue, and we will work with our supplier to correct the situation.

Contact Information: For any return or refund questions, contact us at contact@resilientapparelstore.com

Last Updated: 12/11/2024